Terms & Conditions
1. Returns & Exchanges Please inspect items immediately when received. Read conditions below carefully before inquiring about returns and exchanges.
- All returns are subject to a 20% re-stocking fee. The restocking fee covers the cost of our order processing, shipping cost, and restocking process. If you wish to retain store credit, the restocking fee may be waived. Please inquire for details.
- Items you wish to return MUST be approved prior to your return. Contact us for a RAN# (Return Authorization Number) and specify your reason for return. All return inquiries must be sent to us within 14 days of receiving your order.
- Approved Returns MUST be sent back to us within 30 days of receiving your RAN#.
- Returned items must be in brand new condition.
- Shipping, handling, and transaction fees are non-refundable.
- No returns, cancellations, or refunds are are allowed on special order items.
- Once items have been returned to us, and the condition has been inspected and approved, a refund will be issued. Approved refunds are issued within 2-3 days.
- Please contact us if inquiring about an exchange.
- Exchanges are subject to second shipping charges unless there was a mistake made on the order. If a mistake was made by RetroModern,USA we will provide a return shipping label for you to use to make the exchange as seamless as possible.
2. Order Cancellations We process your order electronically. Therefore, your order may be processed when you 'complete purchase'. Please contact us immediately if you wish change or cancel your order. Do not assume we will see your e-mail in time as we get hundreds of e-mail messages per day. We will make every effort to stop the processing of your order.
Due to the cost of processing refunds, there will be a 5% cancellation fee on all orders placed but cancelled prior to shipping. This does not apply to returns & exchanges. Please refer to returns & exchanges if your order has already shipped.
Your order must be confirmed by a RetroModern, USA customer service representative if it has not shipped from our warehouse or the manufacturer or distributor. Once confirmed, you will be issued a credit or refund minus cancellation fees within 7 business days.
3. Pricing Prices are subject to change without notice. In the event of a price change, RetroModern, USA will notify you and obtain your approval before processing or cancelling your order.
4. Order Status & Availability You may check your order status online by going to your My Account page at WWW.RETROMODERNUSA.COM.
- RetroModern, USA will contact you by phone and/or e-mail if an item you ordered is currently not available or backordered. We will obtain your approval if you wish to keep an item on backorder or if you wish to cancel your order. We ship backordered items immediately when they become available.
- Please contact us if you wish to check availability of an item prior to making an order.
5. Custom Orders Items are considered special orders if they are not normally stocked items. For example, if an item is made to order or commissioned by the client.
- Please contact us if you would like to inquire about custom orders
- Special orders may require a deposit.
- No returns, cancellations, or refunds allowed on custom orders. NO EXCEPTIONS
We do not require that visitors reveal any personally identifying information in order to access our website. However, visitors who do not wish to, or are not allowed by law to share personally identifying information, may not be able to access certain areas or participate in certain activities (like making a purchase or entering a promotion) which require registration.
Although information may be required to purchase products from our website, visitors provide information on a voluntary basis only. Generally, we may ask to collect personal information about you to provide the following services:
- Making purchases from our online store.
- Tracking of specific orders that have been placed.
- Responses to questions or comments sent through our website.
Collection of personal information for these services may include the collection of your name, address, telephone number, email address, and/or credit card number. RetroModern, USA will NOT, in any way, shape, or form, disclose your information outside of the activities you participate here within.
7. INTERNATIONAL ORDERS
Please note that we are not able to under declare the values of the items to reduce customs fees. Be aware of your own local laws – we are not responsible for packages seized at the border by customs. Customers are responsible for paying any Customs Duties, Tariffs, or other fees associated with these transactions. RetroModern, USA does not prepay these fees as they are different for every country.
NOTE: We ship out all outstanding orders Monday – Friday mornings, excluding holidays. Custom ordered parts may take longer to create.
Australian Customers: Due to our agreement with MX5Mania, we are unable to ship store items to The Land Down Under. However, if you wish to have custom parts made, we can handle those directly.
RetroModern, USA may amend these terms and conditions at any time. User's continued use of this website constitutes acceptance of the terms and conditions stated at the time of use.
Disclaimer: CAR MODIFICATIONS CAN RESULT IN INJURY AND MAYBE DEATH. Any modifications done to your car, or any circumstances consequential, are AT YOUR OWN RISK. Contact your car's manufacturer to determine whether or not your modifications affect your safety, vehicle warranty, performance, and anything else related to your automobile. RetroModern, USA holds no liability in any damages (DIRECT, INDIRECT, PUNITIVE, ACTUAL, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPT OR OTHERWISE) occurring to you, your vehicle, or any other persons or property.
Contact your local authorities to find out what modifications are allowed and which are illegal on public highway. Most parts have been are intended for off-road use only. Federal and many State laws prohibit the removal, modification, or rendering inoperable of any device using or element of design affecting vehicle emission or safety in a vehicle used on a public highways. If such laws are violated, Buyers are subject to fines and/or penalties issued by the state or local government where the violation occurs. All headlights and clear lighting products are for off-road use only unless otherwise specified by local regulations.
Site Usage: UNLESS EXPRESSLY STATED OTHERWISE, RETROMODERN,USA PROVIDES THIS SITE CONTENT "AS IS" AND "AS AVAILABLE" AND WITHOUT WARRANTIES OR ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT ALLOWABLE BY LAW. THIS INCLUDES THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY, AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL RETROMODERN,USA OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS WEBSITE, EVEN IF RETROMODERN,USA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.